I called the helpdesk second time and second time i got nothing, he said it is from my end because of god knows what he said, but all what i got in the email is the following:
My sister was able to run the game on my home laptop, but now her gaming desktop and my working laptop has still the same issue. When he tried to logon second time after a few days, it stuck and the same issue happening, the game simply not responding, the spinning wheel spin for 4 sec than nothing happening game absolutly stuck, and this desktop was built as a gamer pc for 2000$ which has gtx g1 980. You wont believe, but my sisters gaming desktop was built 2 days ago, we made a fresh system install with swotor, my friend tried it when tested the pc and made into the game and level up the cahracter on european server to level 5.